Purpose serving
Provide customers continuous, high efficient and rapid & convenient services, and build up good-quality service brand.
Establish the perfect service network, and provide customers services of specialization, standardization, pluralism and products.
Take customers as the center, and customers’ degree of satisfaction as the standard measuring everything.
Serving mode
We guarantee the equipments provided to customers are all new and high quality, and they can complete their preconcerted design functions, and their technical performance can reach the specified standard.
◆ Delivery date: after signing the contract, the goods will be delivered within two days; the time of delivery will be not more than 5 working days (arrive within one week)
◆ We will perpetually be in charge of maintenance, with a guarantee period of one year, and the guarantee period begins to be counted since the date of using equipments.
◆ In order to eliminate customers’ any failure, we must fulfill our guaranteed services and freely remove customers’ reported failure within the guarantee period in time.
◆ If the responsible failure doesn’t belong to us, we can provide technical guide to eliminate failure or replace the related parts under the requirements of customers.
Within 10 years after acceptance of equipments, we will provide customers the price lower than the market price for necessary spare parts, plug-ins or other parts used for maintenance work on the base of same specifications and models; if this kinds spare parts have been stopped producing, we will inform customers and provide customers enough time to make the necessary reserve.
◆ We guarantee the equipments provided to customers are all new and high-quality, and they can complete their preconcerted design functions, and their technical performance can reach the specified standard.
◆ We set up 7*24 after-sales service center, and promise customers to provide 7*24 free phone technical service
◆ When the failure generates, they will be implemented the treatment according to three levels.
◆ To the general hardware failure, we can use the phone to guide you to solve failures within one hour after receiving the call.
◆ To the general hardware failure, we can provide the spare equipment to replace within 24 hours after receiving the failure report.
◆ When you meet the emergent failure, we will send the engineer to the spot for treatment within 10 hours. |
